Manager, Account Management - Global Corporate

Location: Tokyo (Hybrid/full time)

Work Timings: 9am to 6pm

About the Team

GLG’s Japan Financial Services segment is seeking an experienced Business Development professional to build new client relationships and grow existing ones within a defined territory of financial institutions. This hybrid role combines new business origination with account management responsibility for existing clients. The ideal candidate will have an intense hunger to win, an innate curiosity about market intelligence service markets, crisp communication skills, and the desire to be part of a performance-oriented, team-centric, and international environment.

For each new customer relationship, GLG aligns a range of solutions with the learning needs of senior- and mid-level professionals at client firms. This strategic, solutions-focused sale is highly consultative in nature and typically leverages internal product/technical specialists to underscore the value of GLG’s integrated products and services. When successfully implemented, we maximize the value of our relationship for clients.

Job Summary 

GLG is currently seeking an Analyst to join our Gurugram, India office within the global Compliance department, comprised of over 70 professionals. In this role you will develop strong actionable business skills – including time management, prioritization, communication, negotiation, problem solving, and project management. 

At GLG, we value diversity in academic and professional backgrounds and seek individuals who share our mission to revolutionize professional learning, embodying our core values of learning and curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.   

As part of this role, you will be responsible for work including (but not limited to) the tasks below.   

• Conduct screening of expert profiles and background to ensure completeness, accuracy, appropriateness, and consistency and identify any potential concerns. Conduct further in-depth research on issues/concerns identified using proprietary databases and/or public domain. 
• Work closely with other global compliance team members to provide real-time compliance support and guidance as needed.  
• Ensuring that risks are identified, assessed, managed, and reported in a timely manner. 
• Conducting investigations including potential financial crime cases, as required by the business. 
• Making decisions/recommendations on appropriate actions in relation to issues that have been identified by other members on compliance.  
• Responding promptly to any business requests relating to Compliance in an accurate, informative, and timely manner. 

Our Client Solutions Associates are front-line client service professionals and the engine of GLG. They work closely with our clients in the professional services firm industries on the critical decisions they make every day. These custom learning solutions include phone consultations and one-on-one meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives. 

Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and other experts with years of on-the-ground experience. Client Solutions Associates themselves also develop into subject matter experts across industries and topics via their client service role.  

In this role, you will undergo comprehensive training of which some of the key initial responsibilities include:  

• Expanding GLG Experts and learning to effectively and clearly explain GLG’s value proposition and business model to leading industry thought leaders;  

• Engaging Experts on a daily basis to understand their capabilities and knowledge on specific client requests;  

• Supporting senior team members on all aspects of client engagements; and Learning our compliance policies and procedures to protect the integrity of client engagements.  

The Enterprise Account Executive is a key client-facing role on GLG’s Corporate Sales team based in New York, San Francisco, or Austin that plays a vital part in GLG's relationships with leading payments, fintechs and information services companies in the Americas. The Enterprise Account Executive engages and manages client relationships, helping them fully realise the value of GLG’s platform. They will have responsibility to develop both large and mid-sized firms, collaborating with a team of Client Solutions professionals to bring new project ideas to clients. At GLG you will have both the opportunity to progress quickly and to also work in a collaborative environment.

Specific responsibilities include (but are not limited to):

• Directly engage and build relationships across all seniority levels within the client in order to articulate GLG’s brand and tailor our value proposition
• Collaborate with GLG’s services teams to retain and grow existing client relationships
• Identify growth opportunities, build and execute account plans and realise objectives by helping to lead and prioritise GLG’s client service teams
• Collaborate with colleagues – sales, marketing, legal, research, finance, technology – to solve complex business issues and successfully bring these to market
• Work alongside senior sales managers in negotiating enterprise level deals for existing clients and new business
• Expanding penetration of existing clients and monetisation of work as well as new client acquisition and adoption of new products and systems
• Manage existing relationships, drive engagement and product adoption and, in time, build a new business pipeline in the Americas Corporate Markets segment

An ideal candidate will have the following:

The Enterprise Account Executive is a key client-facing role on GLG’s Corporate Sales team based in New York, San Francisco, or Austin that plays a vital part in GLG's relationships with leading payments, fintechs and information services companies in the Americas. The Enterprise Account Executive engages and manages client relationships, helping them fully realise the value of GLG’s platform. They will have responsibility to develop both large and mid-sized firms, collaborating with a team of Client Solutions professionals to bring new project ideas to clients. At GLG you will have both the opportunity to progress quickly and to also work in a collaborative environment.

Specific responsibilities include (but are not limited to):

• Directly engage and build relationships across all seniority levels within the client in order to articulate GLG’s brand and tailor our value proposition
• Collaborate with GLG’s services teams to retain and grow existing client relationships
• Identify growth opportunities, build and execute account plans and realise objectives by helping to lead and prioritise GLG’s client service teams
• Collaborate with colleagues – sales, marketing, legal, research, finance, technology – to solve complex business issues and successfully bring these to market
• Work alongside senior sales managers in negotiating enterprise level deals for existing clients and new business
• Expanding penetration of existing clients and monetisation of work as well as new client acquisition and adoption of new products and systems
• Manage existing relationships, drive engagement and product adoption and, in time, build a new business pipeline in the Americas Corporate Markets segment

An ideal candidate will have the following: