Senior/ Associate, Client Solutions (Private & Public Credit)

About the role:

GLG is seeking candidate for an Associate role based in Gurugram, India. The individual will be part of GLGs 70-person global compliance department and would be required to provide timely and thoughtful support for global client service professionals. In this role you will develop strong actionable business skills – including time management, critical thinking, prioritization, communication, negotiation, problem solving, dispute management and project management.

In addition to developing essential problem solving, time management, risk assessment and interpersonal skills you will contribute to broader compliance initiatives by analysing complex data, regulations, and situations to identify potential risks and develop effective risk mitigation strategies while developing effective communication skills.

GLG attracts employees from diverse academic and professional backgrounds. We look for individuals who are passionate about our mission to transform how professionals learn and who embody GLG’s values: learning and curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

As part of this role, you will be responsible for work including (but not limited to) the tasks below:

• Learning our compliance policies and procedures to protect the integrity of client engagements.
• Conduct internet-based search.
• Conducting reviews and evaluate the completeness, accuracy, and appropriateness of an individual or an entities profile.
• Identifying and applying a strong distinction between correct/incorrect business practices and escalate compliance breaches.
• Understanding and enforcing key requirements of firm and regulators’ Legal & Compliance rules and policies.
• Managing tasks and activities in a timely manner with complete ownership of responsibilities.
• Engaging with client service professionals daily to understand their needs and provide support to meet an objective of providing excellent services to Clients
• Partnering with different business units and work through complex situation on a day to day basis.
• Individual will reference existing policies; however, due to frequency of unique situations will need to research issues and, through situation-specific inquiries, propose solutions to issues.

Gerson Lehrman Group is seeking to support clients of the Corporate Team in Singapore. The role will support and manage research inquiries coming from our corporate client firms based in Southeast Asia.

The Associate in the Corporate team is responsible for driving Gerson Lehrman Group’s underlying business processes, fulfilling timely client research requests, identifying, and pitching simple to complex research methodologies suitable for the client’s requirements, and facilitating interactions between GLG’s clients and Experts:

Specific Responsibilities Include (but are not limited to):

• Facilitating educational interactions between GLG Experts and our clients, enable our clients to make more informed and confident decisions. The Associate is tasked with building client relationships, understanding their business model and identifying the best fit GLG solutions for the client. GLG solutions consist of telephone consultations but also may consist of surveys, in person meetings, written reports, strategic expert-led projects, and other in-depth engagements. Clients would be primarily leading professionals from corporates of different sizes across APAC
• Interaction with GLG’s experts to understand their capabilities and knowledge on specific client requests
• Working towards growing GLG client relationships - The Associate will be working towards gaining responsibility of developing relationships with GLG clients, who are primarily leading professionals from corporates of different sizes across APAC through calls, in-person meetings, survey, written reports, strategic expert-led projects and quality of project execution.
• This relationship development will come with accountability to ownership to grow a book of business comprised of several client accounts, with a focus on establishing and building rapport with users and increasing utilisation of GLG’s offerings
• Team-wide collaboration - The Associate is expected to work closely with our Sales and Business Development team and other research professionals to grow revenue and ensure retention of existing accounts.
• Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.
• Further Collaborating with GLG’s Events, Research teams to pitch and execute a wide range of products.

Candidate Requirements

We are looking to attract top-performing young professionals who possess intellectual curiosity and commercial drive.

• Experience: 1–5 years of professional experience in consulting, market research, headhunting, or high-growth startup environments. Prior experience serving clients in the life sciences, healthcare, biotechnology or related sectors is highly valued.
• Client-facing project management experience: Experience managing projects or client engagements end-to-end, including understanding client requirements, coordinating internal and external stakeholders, and ensuring timely delivery.
• Commercial ownership: The ability to work towards quarterly performance targets, with an emphasis on driving client engagement, business growth and commercial outcomes.
• Education: Bachelor’s degree or higher from a top-tier academic institution.
• Communication & Drive: Exceptional oral and written communication skills, with the confidence and professional maturity to engage senior executives and investment leaders over the phone, via video, and in person.
• Market Curiosity: A genuine curiosity about current affairs, global developments, economic trends, and key issues shaping the business landscape.
• Problem-Solving & Agility: A passion for client service, commercial problem-solving, and the ability to multitask and prioritize effectively in a fast-paced environment with meticulous attention to detail.

Job Summary:

Our Product Engineering group is responsible for GLG’s technology platforms that connect GLG’s clients with insights needed to make important business decisions. We're seeking a Software Support Engineer to help improve and maintain. GLG’s software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you’ll pair with other engineers, product managers and users to help resolve issues and improve our technology.

Key Responsibilities Include (but are not limited to):

• Help ensure the continuous operation and reliability of GLG's critical systems.
• Interface with Engineering and Helpdesk to triage and resolve system issues.
• Diagnose and resolve issues when identified.
• Partner with IT security to address security vulnerabilities
• Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people.

An Ideal Candidate Will Have the Following:

• Minimum 3 to 6 years of work experience is required.
• Knowledge of languages and technologies such as Angular, React, JavaScript, TypeScript, NodeJS, and SQL.
• The ability to dig into a large existing codebase, identify and fix any issues that may come up
• A strong interest in problem solving and collaboration.
• The ability to investigate and diagnose system problems.
• The ability to effectively communicate between audiences of differing technical skill levels.

 JOB TITLE: Senior Associate

Business Unit: Business Development

Location: Seoul (Hybrid/Full time)

Work Timings: 9am to 6pm

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. We bring decision makers the insight it takes to get ahead. When leaders need to make informed decisions, GLG provides meaningful connections through our network of 1 million experts, the world’s largest and most varied source of first-hand expertise, with hundreds more recruited daily to tackle tomorrow’s questions. Our clients include thousands of the world’s best businesses, from Fortune 500 corporations to leading tech, professional services, and financial institutions. 

The Director, Account Management, Professional Services Firms (PSF), will spearhead the growth of a portfolio of accounts in the Professional Services Firms business focusing on expansion in the Americas. This position is based in our New York, NY office.

Our Professional Services Firms practice represents one of GLG’s largest client segments and includes major strategy consulting firms, PR firms, ad agencies, and boutique advisories. Access to expertise improves the quality of these firms’ client recommendations and augments their own domain knowledge.

The Director role will report to the VP, Sales for the book, and serve as a deputy to this position. This person will be a go-to resource on the team for brainstorming and creative problem solving and act as a role model for commercial excellence.

This role is responsible for driving the segment’s revenue growth, user and logo acquisition and retention, and driving commercial and account management best practices through continuous improvement. In addition, the Director will be a key conduit for client feedback to inform service enhancements and adjustments. They will collaborate with leaders across Client Service, Compliance, Legal, Finance and Technology to implement and refine and evangelize GLG’s value proposition within their book.

The Director will help shape and implement strong account management strategies, (both retaining existing users and finding and creating new advocates in their book). This will be accomplished by regularly engaging with senior level decision makers to identify opportunities for thoughtful collaboration.

The Content Manager is accountable for its portfolio direction, research quality, talent development and delivery. The role converts market and client demand into coverage priorities, assigns topic ownership across sub-sector and asset-class subject matter experts, manages capacity, and develops the team’s sector expertise, ideation, research judgment and interviewing capabilities.

The role requires deep knowledge of TMT, working knowledge of adjacent sectors, a broad understanding of relevant asset classes and strong investor-oriented judgment. 

Key responsibilities

Coverage strategy and prioritization

• Set and maintain the coverage roadmap for the TMT team, including priority coverage areas, companies, themes, recurring programs and known gaps.
• Translate global Expert Content strategy and priorities, content viewership and usage trends, client and Sales feedback, regional demand and market developments into coverage priorities, format choices, capacity decisions and an appropriate geographic balance across APAC, the United States and other priority markets.
• Identify cross-company themes, divergent views, emerging risks and content gaps, connecting macro and sector developments to company-level and investment implications.
• Challenge the team to pursue original angles beyond familiar companies, topics and approaches, and determine primary and supporting ownership when sub-sector, asset-class, geographic or thematic expertise overlaps.

Research innovation, synthesis and quality