Manager, Account Management - Global Corporate

Position summary 

The Content Manager serves as the Hotels, Restaurants & Leisure subject matter expert within the Consumer Goods & Services pod and owns its expert research content coverage. The role identifies the companies, themes and investor questions that warrant coverage; defines and validates the Network Member profiles needed; designs differentiated interview agendas; leads human-moderated one-to-one interviews; and develops recurring programs for execution by Associates. The primary output of this research is the transcript: a written record of each human-moderated interview, published on GLG's Library, our access-controlled research platform, for use by institutional investors.  

The role requires an investor mindset and deep knowledge of Hotels, Restaurants & Leisure, including its companies, value chain, financial statements, operating drivers, industry cycles and current debates. The Content Manager must also understand relevant credit, private-market and other investor perspectives well enough to assess the sub-sector broadly; ask incisive questions; challenge superficial answers; and produce content that leaves investors materially better informed. 

Key responsibilities 

Coverage ownership and research agenda 

• Set and maintain the research agenda for Hotels, Restaurants & Leisure, including priority companies, themes, catalysts, investor debates and underserved information needs. 

The Content Manager serves as the Household, Personal & Durables subject matter expert within the Consumer Goods & Services pod and owns its expert research content coverage. The role identifies the companies, themes and investor questions that warrant coverage; defines and validates the Network Member profiles needed; designs differentiated interview agendas; leads human-moderated one-to-one interviews; and develops recurring programs for execution by Associates. The primary output of this research is the transcript: a written record of each human-moderated interview, published on GLG's Library, our access-controlled research platform, for use by institutional investors.  

The role requires an investor mindset and deep knowledge of Household, Personal & Durables, including its companies, value chain, financial statements, operating drivers, industry cycles and current debates. The Content Manager must also understand relevant credit, private-market and other investor perspectives well enough to assess the sub-sector broadly; ask incisive questions; challenge superficial answers; and produce content that leaves investors materially better informed. 

Key responsibilities 

Coverage ownership and research agenda 

• Set and maintain the research agenda for Household, Personal & Durables, including priority companies, themes, catalysts, investor debates and underserved information needs. 

• Identify emerging themes, inflection points and content gaps early, connecting macro, sector and sub-sector developments to company-level implications. 

GLG is seeking a tenacious, results-oriented Account Manager to join our Healthcare/Life Sciences team. In this pivotal client-facing role, you will support pharmaceutical, medical device, and diagnostic clients, playing a vital part in GLG’s relationships with leading global corporations. 

You will be responsible for maintaining and expanding an existing book of business, identifying new stakeholders within named accounts, and selling GLG’s full suite of insight products. This is an opportunity to work in a collaborative, fast-paced environment where you can drive commercial success and grow professionally. 

Specific Responsibilities Include: 

• Account Growth: Maintain and expand an existing book of business; identify, develop, and capture new business opportunities within current logos. 

The Head of Financial Planning and Analysis (FP&A) will report to the Chief Financial Officer (CFO), and will be responsible for managing the forecasting, financial planning, and analysis processes for GLG’s Financial Services, G&A, and corporate business segments. This executive will be a strategic and data-driven finance leader that will establish FP&A as an analytical think-tank that can be effectively leveraged by all parts of the organization. 

You will foster an entrepreneurial spirit, lead an established team and recruiting top talent, to manage the day-to-day revenue metrics, financial reporting, corporate division budgets, project management, and external reporting requirements.  

You have proven experience in a complex business at scale. You are dynamic, rigorous, collaborative executive who works well as part of a team and has the executive courage to make difficult recommendations and / or decisions. You possess superior finance stewardship skills, a business partner mindset, authentic leadership, and impactful communication and influencing skills.  
  
KEY RESPONSIBILITIES

• Oversee and manage monthly forecasting process, annual planning process, long-range strategic planning process and modeling, quarterly filings, and lender deliverables; provide strategic guidance and financial counsel to Executive Leadership Team.
• Establish Financial Planning & Analysis (FP&A) as a ‘Center of Analytical Excellence’ to be shared with functional leaders across the organization.
• Create and monitor Key Performance Indicators (KPIs), highlighting trends and analyzing causes of variance, including all areas of revenue, cost of sales, expenses, operating metrics, and capital expenditures.
• Prepare a reporting package that includes full financial statements, comprehensive KPI reporting, operational dashboard reporting, analysis of key business trends, actual versus budget variances, and comprehensive executive level explanations of differences.
• Develop and prepare annual budget, managing forecasts for revenue, expenses, and headcount. Manage capital allocation, cash flow forecasting and all lender deliverables.
• Improve operating teams' understanding of financial statements and budget adherence with thoughtful and transparent analysis.
• Successfully manage, develop, and motivate the organization to collaborate with cross functional operating teams and provide fact-based recommendations that improve profitability, operating efficiency and effectiveness.
• Build, manage and lead the evolution of the organization, drive top performance and developing the key objectives and projections, both short-term and long- term.
• Provide transformational and inspirational leadership and guidance across the organization and set clear direction, aligning people and resources accordingly.
• Promote and drive best practice, adoption of new techniques, tools, and methodologies, and ensure management reporting yield business insights to drive recommendations and results against strategic objectives.
• Demonstrate a thorough knowledge of investment analysis and be able to play a key role in any associated M&A / Corporate Development activities.
• In partnership with others, continue to lead a significant transformation of GLG, redesigning processes for the finance organization, modernizing the finance organization, and helping to build a financial infrastructure for the business that can support future growth.  

Candidate Profile

The Head of FP&A will be a strategic, hands-on finance executive with diverse industry experience and a demonstrated business acumen. This leader will possess a deep understanding of ever-changing market dynamics who thrives in a fast-paced, lean organization and with an insatiable drive to focus on results while inspiring great talent to outperform in a complex, evolving and technology-driven organization. The successful Candidate is a team player who will balance a breadth of experience with the ability to drive consistency and accountability in the business and establish FP&A as a trusted partner.  
 
IDEAL EXPERIENCE  

The Sr. Manager, Account Management, Professional Services Firms (PSF), will spearhead the growth of a portfolio of accounts in the Professional Services Firms business focusing on expansion in the Americas. This position is based in our New York, NY office.

Our Professional Services Firms practice represents one of GLG’s largest client segments and includes major strategy consulting firms, PR firms, ad agencies, and boutique advisories. Access to expertise improves the quality of these firms’ client recommendations and augments their own domain knowledge.

The Sr. Manager will report to the VP, Sales for the book and collaborate closely with teammates. This role is responsible for driving the segment’s revenue growth, user and logo acquisition and retention, and driving commercial and account management best practices through continuous improvement. In addition, the Sr. Manager, Account Management will be a key conduit for client feedback to inform service enhancements and adjustments. They will collaborate with leaders across Client Service, Compliance, Legal, Finance and Technology to implement and refine and evangelize GLG’s value proposition within their book.

The Sr. Manager will help shape and implement strong account management strategies, (both retaining existing users and finding and creating new advocates in their book). This will be accomplished by regularly engaging with senior level decision makers to identify opportunities for thoughtful collaboration.

Specific responsibilities include (but are not limited to):

The Sr. Manager, Account Management, Professional Services Firms (PSF), will spearhead the growth of a portfolio of accounts in the Professional Services Firms business focusing on expansion in the Americas. This position is based in our Boston office.

Our Professional Services Firms practice represents one of GLG’s largest client segments and includes major strategy consulting firms, PR firms, ad agencies, and boutique advisories. Access to expertise improves the quality of these firms’ client recommendations and augments their own domain knowledge.

The Sr. Manager will report to the VP, Sales for the book and collaborate closely with teammates. This role is responsible for driving the segment’s revenue growth, user and logo acquisition and retention, and driving commercial and account management best practices through continuous improvement. In addition, the Sr. Manager, Account Management will be a key conduit for client feedback to inform service enhancements and adjustments. They will collaborate with leaders across Client Service, Compliance, Legal, Finance and Technology to implement and refine and evangelize GLG’s value proposition within their book.

The Sr. Manager will help shape and implement strong account management strategies, (both retaining existing users and finding and creating new advocates in their book). This will be accomplished by regularly engaging with senior level decision makers to identify opportunities for thoughtful collaboration.

Specific responsibilities include (but are not limited to):