Frequently Asked Questions

Do I need a GLG account to use this connector?

Yes. The GLG MCP connector requires an active GLG account. If you don't have one, contact your GLG account manager or visit glg.com.

Which AI assistants support GLG MCP?

Any AI assistant or client that supports the Model Context Protocol can connect to GLG. Refer to your AI client's documentation for how to add a connector.

How do I connect GLG to my AI assistant?

Add the GLG MCP connector using your AI client's MCP settings or integration panel. You'll be prompted to sign in with your GLG account credentials. The exact steps vary by client — check your client's documentation for details.

How do I disconnect GLG?

Find the GLG connector in your AI client's settings and remove or disconnect it. This immediately stops your assistant from accessing your GLG data.

Can I switch to a different GLG account?

Yes. Disconnect your current GLG connection first, then reconnect and sign in with the other account.

Does GLG see my conversations with my AI assistant?

No. See Authentication & Data Access for a full breakdown of what GLG can and cannot access.

Is my data stored by the connector??

Authentication credentials are stored locally on your device. Data retrieved from GLG is used to answer your question and is not retained beyond that request.

Who do I contact for support?

For issues with GLG data or your GLG account, contact your GLG account manager or GLG Support.

For issues with the MCP connector itself, see Troubleshooting.

Troubleshooting


Sign-in issues

The browser window didn't open

Some browser security settings may block the authentication pop-up. Try allowing pop-ups from your AI client and retry the connection.

I see "account not found" or "authentication failed"

Your GLG account may not be active or your email address may not be recognized. Contact your GLG account manager to verify your account status.

I connected, but my assistant says to contact my GLG account manager

Access to the GLG connector is enabled at the account level and must be turned on by GLG at the request of your account owner. If you add the connector before access has been enabled, sign-in and connection will succeed — but the first time you try to query your GLG data, your assistant will return a message directing you to contact your GLG account manager. Reach out to your account owner or GLG account manager to request access. Once it’s enabled, your assistant can query your GLG data — no need to reconnect.

I'm stuck in a sign-in loop

Your local session data may be corrupted. Try disconnecting and reconnecting the GLG connector from your AI client's settings. If the issue persists, clear the local MCP token cache on your device (location varies by client) and reconnect.


Data issues

My assistant says it can't access my GLG account


The connector may have been disconnected or your session may have expired. Check your AI client's connector settings to confirm GLG is still connected. If not, reconnect.

My data looks outdated

GLG data is fetched live when you ask for it. If something looks stale, try asking again. If you believe there's a data discrepancy on GLG's side, contact GLG Support.

My assistant doesn't know about a project I can see in myGLG

The connector accesses your projects as they appear in your GLG account. If a project is missing, confirm it's visible when you log in to myGLG directly. If it is, contact GLG Support.


Still having issues?


Contact GLG Support for account-related issues, or check the FAQ for common questions.