Frequently Asked Questions

Do I need a GLG account to use this connector?

Yes. The GLG MCP connector requires an active GLG account. If you don't have one, contact your GLG account manager or visit glg.com.

Which AI assistants support GLG MCP?

GLG is live in the Claude and ChatGPT connector directories, where it can be added in a couple of clicks. Beyond those, GLG works with any AI assistant or client that supports the Model Context Protocol — it can be added manually using our MCP server URL through your client's connector or integration settings. We're also actively working to improve support on additional platforms, including Microsoft Copilot and Google Gemini. Refer to your AI client's documentation for how to add a connector.

How do I connect and authenticate with GLG?

Add the GLG MCP connector using your AI client's MCP settings or integration panel (on Claude and ChatGPT, you'll find GLG directly in the connector directory). You'll then be prompted to sign in with your GLG account credentials.

Authentication is per-user OAuth 2.0 — each person signs in individually with their own myGLG credentials, and access is scoped to what that user is already entitled to. There's no shared or organization-level login or API key; every user authenticates individually. GLG supports Dynamic Client Registration, so compliant clients register automatically through the standard OAuth flow — there are no static client IDs or secrets to request from GLG.

How do I disconnect GLG?

Find the GLG connector in your AI client's settings and remove or disconnect it. This immediately stops your assistant from accessing your GLG data.

Can I switch to a different GLG account?

Yes. Disconnect your current GLG connection first, then reconnect and sign in with the other account.

Does GLG see my conversations with my AI assistant?

No. See Authentication & Data Access for a full breakdown of what GLG can and cannot access.

Is my data stored by the connector?

The data GLG returns to answer your questions is not stored — it's fetched live per request and discarded. To operate and improve the connector, GLG logs the tool requests made by your AI assistant (the parameters sent to GLG, e.g. search terms, call ID, search results ID) and may use them for product analytics and product improvement purposes. These logs capture the request your AI assistant sends — it does not capture your full conversation, your prompts, or your AI assistant's responses. GLG does not use this data to train any AI or foundation model. These logs are retained in accordance with GLG’s recordkeeping policies for product analytics purposes. All other data — including your 1:1 call transcripts and related content — remains governed by your firm's existing agreement and retention period settings with GLG.

Who do I contact for support?

For issues with GLG data or your GLG account, contact your GLG account manager or GLG Support.

For issues with the MCP connector itself, see Troubleshooting.

Troubleshooting


Sign-in issues

The browser window didn't open

Some browser security settings may block the authentication pop-up. Try allowing pop-ups from your AI client and retry the connection.

I see "account not found" or "authentication failed"

Your GLG account may not be active or your email address may not be recognized. Contact your GLG account manager to verify your account status.

I connected, but my assistant says to contact my GLG account manager

Access to the GLG connector is enabled at the account level and must be turned on by GLG at the request of your account owner. If you add the connector before access has been enabled, sign-in and connection will succeed — but the first time you try to query your GLG data, your assistant will return a message directing you to contact your GLG account manager. Reach out to your account owner or GLG account manager to request access. Once it’s enabled, your assistant can query your GLG data — no need to reconnect.

I'm stuck in a sign-in loop

Your local session data may be corrupted. Try disconnecting and reconnecting the GLG connector from your AI client's settings. If the issue persists, clear the local MCP token cache on your device (location varies by client) and reconnect.


Data issues

My assistant says it can't access my GLG account


The connector may have been disconnected or your session may have expired. Check your AI client's connector settings to confirm GLG is still connected. If not, reconnect.

My data looks outdated

GLG data is fetched live when you ask for it. If something looks stale, try asking again. If you believe there's a data discrepancy on GLG's side, contact GLG Support.

My assistant doesn't know about a project I can see in myGLG

The connector accesses your projects as they appear in your GLG account. If a project is missing, confirm it's visible when you log in to myGLG directly. If it is, contact GLG Support.


Still having issues?


Contact GLG Support for account-related issues, or check the FAQ for common questions.