CHALLENGE
A consulting firm sought to understand the core drivers behind learning services outsourcing at the enterprise level. Senior HR and IT leaders were tasked with scaling workforce upskilling programs while addressing the challenges of outsourcing decisions, vendor expectations, and the growing influence of emerging technologies like AI and cloud on workforce skill development.
THE GLG APPROACH
GLG surveyed senior decision makers including CHROs, CLOs, CIOs, and CTOs from large organizations with 3,000+ employees across industries such as banking, healthcare, IT, manufacturing, pharma, and professional services. The survey explored the adoption of learning services outsourcing, vendor expectations, and the role of advanced technologies like AI in sharing learning strategies. Respondents came from regions including North America, Europe, APAC, MEA, and ANZ.
OUTCOME
The client gained data-backed insights into trends in learning services outsourcing, the evolving technology landscape, and the most critical skill gaps facing large enterprises. These findings helped sharpen their go-to-market strategy and better align their solutions with the needs of global organizations.
