Case Study

Credit Risk Assessment for Small-to-Medium Enterprise Business Lending in APAC

In-Depth Interviews with Bankers for Best Practices in the Region

Overview

The GLG team delivered critical insights to help the client develop a product by helping it understand how current banking systems assess credit risk for SME customers.

In-Depth Interviews
Twenty experts were interviewed across four regions of interest within APAC - India, Southeast Asia, Japan, and Australia.

Custom Recruiting
GLG sourced and presented the client with eight custom recruits within two weeks from four APAC regions.

Project Breadth
Twenty in-depth interviews with 18 experts in the SME banking industry.

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Challenge
To develop a product for SME business customers, a major financial services company sought to uncover the latest considerations for credit risk assessment in APAC and best practices in the underwriting process for credit cards designed for SMEs.

The GLG Approach
The project required a diverse range of expertise from different regions in APAC. GLG sourced a team of Network Members with leadership experience in SME banking, comprising commercial heads as well as executives in operations and risk assessment for the SME business. They came from leading banks in India, Singapore, Indonesia, Vietnam, Malaysia, Japan, and Australia.

The client conducted in-depth interviews with 20 experts across the region in three weeks.

Outcome
The client used the insights from the interviews with stakeholders in the banking industry across the region to develop a product/solution for its SME customers.

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